Change begins the moment you decide to breathe differently.

If you are receiving care or treatment from any medical, healthcare or therapy practitioner — e.g. GP, Psychologist, Psychiatrist or Counsellor — you may be asked to seek their permission before any therapy sessions can commence. Hypnotherapy is not a replacement or substitute for medical, psychological or psychiatric treatment, and I am not qualified to diagnose clinical conditions. If you have any doubts or concerns about your health, please seek advice from an appropriately qualified healthcare professional.

Please ensure you are available at your session start time. If you are running late, let me know as soon as possible — I will do my best to make a full session available, but this cannot be guaranteed. Communication between sessions is limited to rearranging or cancelling sessions.

Considerable time is spent preparing for each client session. If you need to cancel or re-schedule, please give as much notice as possible. Clinic sessions: notification must be made by email or phone call at least 48 hours before the session. Text messages are not accepted as notification. Sessions cancelled with less than 48 hours' notice may be charged in full.

I will treat you with respect and use best practice at all times in our mutual interest. In return, you undertake not to harm yourself or any other person, including me, or any property. You agree not to attend sessions under the influence of alcohol or recreational drugs (prescribed medication excepted). If you attend under the influence, or demonstrate violent or abusive behaviour, the session will be cancelled and I may decline to offer further sessions.

All contact — sessions, telephone conversations and emails — is conducted in confidence and may, with your prior agreement, be recorded. All recordings, conversations and notes remain confidential except: (1) where you give permission for confidentiality to be broken; (2) where I am compelled by a court of law; (3) where the information is of a nature that confidentiality cannot be maintained — for example, where the possibility of harm to yourself or others exists, in cases of fraud or crime, or where minors (under 18) are involved; (4) where a referring GP or other healthcare professional requires a report — a copy is available to you on request.

Sessions are payable at the time of booking, either by card or from your prepaid account balance. Account top-ups are held as a credit on your account and applied to future bookings. Refunds of unused balances are available on written request.

By registering and booking you confirm that: you consent to receiving therapy from Tania Baxter and have been advised of the scope of therapies offered; you understand results vary from person to person and no outcome is guaranteed; you are free to terminate any or all sessions at any time; your motivation is vital and you agree to participate to the best of your ability, including making reasonable use of therapeutic suggestions and any recordings or tasks between sessions; and the information you provide is accurate and truthful, and will remain so throughout your therapy.

If you have a concern or complaint, please raise it with me first and I will endeavour to resolve it. If it remains unresolved, you can use the National Hypnotherapy Society's complaints procedure, published on their website.

Your personal details, including sensitive (special category) information needed for safe and effective therapy, are retained in accordance with UK GDPR for the legitimate interests of your care. Written records are locked away and digital records are password-protected. You may revoke your consent at any time by signing and dating a written notice to that effect.

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Cancellations and re-scheduling require at least 48 hours' notice, given by email or phone call. Text messages are not accepted as notification of cancellation.

You may cancel or re-arrange freely. Any payment made is refunded in full — payments made from your account balance are returned to your balance immediately, and card payments are refunded to the original card.

Sessions cancelled or missed with less than 48 hours' notice may be charged in full, as the preparation time and appointment slot have already been committed. If you cancel late due to a genuine emergency, please get in touch — each case is considered with understanding.

If you are running late, let me know as soon as possible. I will do my best to give you a full session, but where bookings follow yours this cannot be guaranteed, and the session will end at its scheduled time.

In the rare event that I have to cancel a session, you will be offered the next available appointment as a priority, or a full refund of any payment made — whichever you prefer.

A booking confirmation is emailed to you immediately, and a reminder is emailed one day before each session — so a late cancellation should never come as a surprise.

Tania Baxter, trading as Rania Therapeutic Services, is the data controller for the personal information you provide. Contact: tania@raniatherapy.com.

Contact and identity details (name, date of birth, address, phone, email, emergency contact) — to manage your bookings, payments, confirmations and reminders.

Health and wellbeing information (GP details, medical questions, therapeutic goals, session notes) — this is special category data, collected with your explicit consent because it is essential for safe, effective and personalised therapy.

Payment and account records (bookings, payments, account balance) — to administer your account. Card details are processed by a secure payment provider and are never stored by Rania Therapeutic Services.

Your data is processed on the basis of your explicit consent (given at registration) and the legitimate interests of providing your care, in pursuance of both your own and the therapist's legitimate interests. You may withdraw your consent at any time by signing and dating a written notice to that effect.

All written records are kept locked away. Digital records are password-protected and held on secured, encrypted systems. Access is restricted to Tania Baxter alone.

No one, except: (1) in anonymised form within professional supervision, where your identity is never disclosed; (2) where you give permission — for example a report to a referring GP, a copy of which is available to you on request; (3) where disclosure is required by law, a court order, or to prevent serious harm, fraud or crime, or to safeguard minors. Your data is never sold or used for third-party marketing.

Client records are retained for as long as needed for your care and then in line with professional and insurance requirements (typically up to seven years after your last session), after which they are securely destroyed.

You have the right to: access a copy of your data; have inaccurate data corrected; request erasure where there is no continuing need to hold it; restrict or object to processing; data portability; and withdraw consent at any time, in writing, signed and dated. To exercise any right, contact Tania directly. If you are unhappy with how your data has been handled, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.